{"id":17,"date":"2017-10-08T03:56:00","date_gmt":"2017-10-08T03:56:00","guid":{"rendered":"https:\/\/linuxadmin.melberi.com\/uncategorized\/free-it-help-desk-inventory-software"},"modified":"2017-10-08T07:38:10","modified_gmt":"2017-10-08T07:38:10","slug":"free-it-help-desk-inventory-software","status":"publish","type":"post","link":"https:\/\/www.melberi.com\/linuxadmin\/glpi\/free-it-help-desk-inventory-software","title":{"rendered":"Free IT inventory management and help desk Software"},"content":{"rendered":"<div dir=\"ltr\" style=\"text-align: left;\">\n<p>After evaluating IRM, exoPhpdesk, spiceworks and free demo helpdesk software&#8217;s.\u00a0 I found GLPI from freshmeat.net is one of the best among all these. It got almost all the functionalities offered by other commercial help-desk software&#8217;s. I have been using GLPI successfully for more that 10 years. I can say\u00a0 this is the best open-source IT helpdesk and Inventory Management software in the industry<\/p>\n<p>You can download the software form official <a href=\"http:\/\/www.glpi-project.org\/?lang=en\">GLPI webiste<\/a><\/p>\n<p>Also you can find the step by step\u00a0<a href=\"https:\/\/www.melberi.com\/linuxadmin\/glpi\/glpi-installation-guide\"><b>Installation Procedure<\/b><\/a><\/p>\n<h2><b><u>Best free Inventory Management software<\/u><\/b><\/h2>\n<p><b>License &#8211;\u00a0 GPL licence<\/b><br \/>\n<b>Features list of GLPI<\/b><\/p>\n<p><b>General<\/b><\/p>\n<ul>\n<li>Multi-entities management (multi-park, multi-structure)<\/li>\n<li>Multi-users management<\/li>\n<li>Multiple Authentication System (local, LDAP, AD, Pop\/Imap, CAS, x509&#8230;) and multiple servers<\/li>\n<li>Multilingual management (22 languages available )<\/li>\n<li>Permissions and profiles system<\/li>\n<li>Cache and Pagination system<\/li>\n<li>Complex search module<\/li>\n<li>Bookmark search system<\/li>\n<li>Configurability of display fields in lists<\/li>\n<li>Export System in PDF, CSV and SLK (spreadsheet)<\/li>\n<li>Saving\/restoration module of the database to the SQL format<\/li>\n<li>Exportation of the database to the XML format<\/li>\n<li>Configurable dropdowns<\/li>\n<li>Dictionary<\/li>\n<li>System of notifications on events (consumable stock, expiry of contracts and licenses)<\/li>\n<li>Updates check system<\/li>\n<li>UTF8 interface<\/li>\n<li>HTML 4.01 compatibility<\/li>\n<\/ul>\n<p><b>Inventory<\/b><\/p>\n<ul>\n<li>Import data of the inventory from one or several OCS Inventory NG servers<\/li>\n<li>Inventory of the computers fleet with management of its components, disk space and TCO management<\/li>\n<li>Inventory of the monitors with management of the connections to the computers<\/li>\n<li>Inventory of the network hardware fleet with management of the connections to the devices (IP, Mac addresses, VLANs&#8230;).<\/li>\n<li>Inventory of printers fleet with management of connections to the computers and management of consumable associated and consumption and the thresholds of alarm.<\/li>\n<li>Inventory of the external devices (scanners, graphical tables&#8230;) with management of the connections to the computers Inventory of the telephones fleet with management of connections to the computers<\/li>\n<li>Inventory if the software fleet with license and expiration dates management<\/li>\n<li>Assignment of the hardware by geographic area (room, floor&#8230;)<\/li>\n<li>Typing models management to make the insertion of equal configurations easier<\/li>\n<li>Commercial and financial Information management (purchase, guarantee and extension, damping)<\/li>\n<li>Filing of the materials left the inventory<\/li>\n<li>Management of the status of the hardwares<\/li>\n<li>Management of the various states for the materials (in repair&#8230;) Management of generic peripherals and monitors being able to be associated several computers<\/li>\n<li>Management of external bonds towards other applications<\/li>\n<li>History of the modifications on the elements of the inventory<\/li>\n<\/ul>\n<p><b>Tracking<\/b><\/p>\n<ul>\n<li>Management of the tracking requests for all the types of material of the inventory<\/li>\n<li>Tracking requests opened using web interface or email<\/li>\n<\/ul>\n<p><b>Final user<\/b><\/p>\n<ul>\n<li>Final user frontend for intervention demand<\/li>\n<li>Mail tracking of the intervention demand feature<\/li>\n<li>Interventions history consultation<\/li>\n<li>Possibility of adding comments at the request of intervention using web interface or email<\/li>\n<\/ul>\n<p><b>Technicians<\/b><\/p>\n<ul>\n<li>Interventions demands priority management<\/li>\n<li>Tracking of interventions demands<\/li>\n<li>Mail tracking of interventions<\/li>\n<li>Assignment of interventions demands<\/li>\n<li>Opening\/Closing\/Re-opening of interventions<\/li>\n<li>Assignment of a real time of interventions<\/li>\n<li>History of done interventions<\/li>\n<li>Displaying of the interventions to do by a technician<\/li>\n<li>Displaying of the history of the interventions for a given hardware<\/li>\n<li>Posting of the interventions to be realized by technician<\/li>\n<li>Posting of the history of the interventions for a given material<\/li>\n<li>Management of planning of intervention<\/li>\n<\/ul>\n<p><b>Statistics<\/b><\/p>\n<ul>\n<li>Statistics reports by month, year, total.<\/li>\n<li>Global<\/li>\n<li>By technician or enterprise<\/li>\n<li>By hardware, location or type<\/li>\n<li>By user<\/li>\n<li>By category<\/li>\n<li>By priority<\/li>\n<\/ul>\n<p><b>Management<\/b><\/p>\n<ul>\n<li>Management of enterprises (manufacturers, suppliers, conveyors, people receiving benefits&#8230;) and associated contacts<\/li>\n<li>Management of the contracts (loan, hiring, leasing, insurance, maintenance and service)<\/li>\n<li>Management of the documents related to the elements of inventories, contracts&#8230;<\/li>\n<li>Management of the types of authorized documents<\/li>\n<\/ul>\n<p><b>Reservation<\/b><\/p>\n<ul>\n<li>Management of the reservations for the material in affected inventory with the park of loan<\/li>\n<li>User interface (calendar) for reservation<\/li>\n<\/ul>\n<p><b>Knowledge Database<\/b><\/p>\n<ul>\n<li>Management of a basic system of knowledge hierarchical<\/li>\n<li>Management of a public FAQ<\/li>\n<\/ul>\n<p><b>Reports<\/b><\/p>\n<ul>\n<li>Reports generation about the devices<\/li>\n<li>By device-type<\/li>\n<li>By associated contract<\/li>\n<li>By commercial informations<\/li>\n<li>Network Reports<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>After evaluating IRM, exoPhpdesk, spiceworks and free demo helpdesk software&#8217;s.\u00a0 I found GLPI from freshmeat.net is one of the best among all these. It got almost all the functionalities offered&#8230; <a href=\"https:\/\/www.melberi.com\/linuxadmin\/glpi\/free-it-help-desk-inventory-software\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[92],"tags":[],"class_list":["post-17","post","type-post","status-publish","format-standard","hentry","category-glpi"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"After evaluating IRM, exoPhpdesk, spiceworks and free demo helpdesk software&#039;s. I found GLPI from freshmeat.net is one of the best among all these. It got almost all the functionalities offered by other commercial help-desk software&#039;s. I have been using GLPI successfully for more that 10 years. 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